FAQs

Here are some frequently asked questions, if you don't find what you are looking for, please feel free to contact us anytime, we are always here for you!

Care Instructions

As a general guideline, in order to extend the life of your jewelry, it's best NOT to wear it when swimming/bathing/working out as water & sweat can harm your jewelry. Also, some skin oils and environmental elements can also hurt your jewelry, as well as the pH of your skin and any creams/oils/perfumes/make-up used.
Few tips to minimize tarnishing:
⏣ Remove your jewelry before using SANITIZER
⏣ Keep jewelry as dry as possible when not in use-store them in airtight container or bag
⏣ Wipe jewelry after wearing & before storing with a soft, absorbent cloth
⏣ Periodically clean with appropriate jewelry cleaner/cloth
⏣ Avoid wearing in water

This applies to all jewelry in general, just want to bring to your attention so you are aware of it.

Gift wrapping & Packaging

All items are wrapped in beautiful gift pouches or boxes, ready to be gifted to love ones, family and friends! No additional gift wrap purchase is needed.

**Please leave us a note if you would like us to include a special gift message in the package for the receiver (free of charge!)

**If you are purchasing multiple items and would like each item to be packaged separately, please leave a note during checkout.
Or we may try to consolidate all smaller items into one larger pouch bag, but no worry, still a very nice gifted pouch bag. ✨

Do you offer free shipping?

YES! Free Shipping on all US domestic orders over $65. Items ship out within 1 to 3 Business Day, most of the orders shipped within 24 hours. Upgrade to USPS Priority Mail is available. Items usually arrive within 3-7 days of purchase.

Shipping Time - US Domestic

Once your order is shipped, it is out of our control on how long USPS takes to deliver your order. However, we will do our best to help you tracking your package, please do let us know if you have any questions or concerns, we are always here for you! ❤️

Shipping Time - International

International orders will be shipped via USPS First Class International to Canada or Global Postal Service to all other countries, it may take anywhere from 1 - 5 weeks for delivery (could be longer during holiday season). Please kindly put into consideration when placing the order. 

Since international mail is affected by several circumstances, please kindly note that once the package is sent, transit times, custom delays, and delivery times are totally beyond our control, however, we will do our best to help you tracking the package. Please do let us know if you have any questions or concerns, we are always here for you! ❤️

International Customs

We are not responsible for any customs taxes when shipping internationally. The customers will be responsible for any customs charges as it is a charge that their country is imposing on its' citizens. International shipping can take anywhere from 1 - 5 weeks for delivery, unless an expedited shipping method is chosen.

Returns | Refund

We don't accept returns for earrings due to hygiene reason, however, please kindly contact us with any questions or concerns you may have, we will help you to find a best solution with your purchase!

For any refund request, please kindly message us at your earliest convenience, we will send instructions on how to return your package. **buyers are responsible for the postage of returning the package.